RETURNS & EXCHANGES
Here at MDS, the experience of our customers means the world to us. We have an easy refunds and cancellations process which puts you first.
Simply get in touch with our team at firstname.lastname@example.org or visit our Contact Us page to commence the refund process. Our policies can be viewed below:
CHANGE OF MIND RETURNS
If you are not satisfied with your order within the first 15 days of receiving your product, simply return it to us in like-new* condition and we will gladly accept it for a return or exchange.
*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email us at email@example.com with your order number and reason for return and we will be happy to help you out. We will provide our return address to you via email.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition
- Any item that is is damaged or has missing parts for reasons not due to our error
Please note that you will be responsible for the cost of shipping (see the shipping section below).
Once your return has been received and inspected, we will send you an email to notify you of the approval or rejection of your return.
If approved, your refund will be processed, and a refund will automatically be applied to your original method of payment, within 5 business days.
DEFECTIVE AND FAULTY PRODUCTS
Here at MDS we pride ourselves on delivering you the best product possible. Every product goes through stringent quality checks before they leave our door, but sometimes a defect or two may fall through the cracks.
If this is the case, we’d love to get you a replacement or refund right away! Shoot us an email at firstname.lastname@example.org with a photo of the damaged product and your order number, and we’ll get you taken care of.
All our items are covered by a 30-day guarantee.
Please note the following situations are not considered defective or faulty:
- Normal wear and tear of the product
- Damaged packaging during transit
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. All exchanged will be for the same item at the time of sale. If you need to initiate an exchange, please follow the guidelines above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
SHIPPING COSTS ON RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.